Terms & Conditions of Service

Objector.ai Terms and Conditions of Service

2 October 2026

These Terms and Conditions govern your access to and use of the Objector.ai platform and services.

By creating an account, uploading documents, running an analysis, or purchasing a service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the platform.

1. Definitions

"Account" means a registered user account on the Objector.ai platform.

"Analysis" means an automated AI-generated assessment produced from documents uploaded to the platform.

"Generated Materials" means documents, text, videos, or other outputs produced by the platform.

"Platform" means the Objector.ai website, software systems, and associated services.

"Service" means the planning analysis and objection toolkit service provided under Part A of these Terms.

"Toolkit" means paid access to the Analysis and associated Generated Materials for the selected application, unlocked following successful payment, as described in Part A.

"User" means any person accessing or using the platform.

"Planning Documents" means planning application documents submitted to a local planning authority by an applicant.

"Campaign" means a crowdfunding campaign created on the platform to fund an analysis.

"Shared Analysis" means a copy of a completed analysis shared by one registered user with another registered user using the platform's analysis sharing feature.

2. About Objector.ai

Objector.ai Limited (“Objector.ai”, “we”, “us”, or “our”) operates an online software platform providing automated artificial intelligence tools designed to assist users in analysing planning application documents and generating draft materials that may assist when preparing planning-related submissions, including planning objections.

The Platform provides a single service covering householder, full (detailed), and outline planning applications made to local planning authorities in England, up to the document limits set out in Part A. The Service includes both a free preliminary analysis and a paid Toolkit.

All analysis and outputs produced by the platform are generated automatically by artificial intelligence systems.

Objector.ai operates solely as a software platform and does not provide:

  • planning consultancy

  • legal advice

  • professional planning representation

  • regulated advisory services.

Users are responsible for independently reviewing and verifying all outputs before relying on or submitting them.

Part A — The Service

3. Service Overview

3.1 Description of Service

The Service provides automated tools designed to assist users in analysing householder, full (detailed), and outline planning applications submitted to local planning authorities in England.

Outputs reference the National Planning Policy Framework (NPPF) and the applicable local planning authority's development plan. The Service does not currently cover applications in Wales, Scotland, or Northern Ireland, which operate under different planning policy frameworks.

3.2 Available Tools

Tools may include:

  • Document Analysis

  • Objection Letter Generator

  • Councillor Lobbying Letter Generator

  • Councillor Lobbying Video Generator

  • Planning Committee Speech Generator

  • AI Planning Policy Advisor

  • Planning Toolkit Dashboard

3.3 Automated Nature of Service

All outputs are generated automatically by artificial intelligence systems.

No human planner, solicitor, or consultant reviews or approves the generated outputs.

4. Free Initial Analysis

4.1 Availability

A limited free initial analysis may be available to registered users.

4.2 Purpose

The free analysis provides a preliminary automated screening of uploaded planning documents and highlights potential objection grounds.

4.3 Usage Limits

Usage limits may apply including restrictions on:

  • number of free analyses per account

  • number of free analyses per IP address

  • document limits for free analysis.

4.4 Liability

Free analyses are provided without charge and without warranty.

Objector.ai accepts no liability for any loss arising from reliance on free analysis outputs.

5. Paid Toolkit

5.1 Paid Service

Users may purchase the Toolkit, providing detailed outputs including an objection report, objection letter, councillor lobbying letter, councillor lobbying video, planning committee speech, and access to the AI Planning Policy Advisor.

5.2 Price

Price: £75 including VAT where applicable.

5.3 Analysis Runs

Each Toolkit purchase relates to one application analysis and its generated materials. Where the preliminary analysis has already completed, payment unlocks the existing analysis and Toolkit; it does not necessarily start a fresh analysis run.

6. Document and File Limitations

6.1 Eligible Documents

Users must upload official planning application documents submitted by the applicant to the relevant planning authority.

Do not upload statutory consultee responses, public comments or representations from third parties as application documents. Reports produced by consultants for the applicant are eligible where they form part of the applicant's official submission. Uploading incorrect documents will affect the accuracy of the analysis.

6.2 Supported File Types

Supported formats include: PDF, DOC / DOCX, XLS / XLSX, JPG / PNG, TXT, TIFF, and ZIP archives containing supported application documents.

6.3 Upload Limits

  • Maximum file size: 25MB per individual document;

  • Maximum total size: 100MB per analysis

  • Maximum number of documents: 100 files

6.4 Unsupported Files

The platform does not support:

  • handwritten documents

  • corrupted or password-protected files

  • documents whose content cannot be read reliably through supported text extraction or visual processing

  • statutory consultee responses

  • public comments or objections.

Uploading incomplete or incorrect documents may affect analysis accuracy.

7. Re-Run Administration Fee

7.1 Single Run

Each Toolkit purchase covers one analysis run.

7.2 Additional Runs

Additional runs requested after adding documents incur a £25 administration fee. To request a re-run, contact support@objector.ai with your account email and the documents you wish to add.

8. Data Retention

8.1 Retention Period

Unpaid application records, including free analysis outputs and uploaded documents, are normally removed after seven days from application creation. Paid application records, uploaded documents and Toolkit outputs are normally removed after six months from payment verification. Separately saved report and letter copies are normally removed after six months from their creation.

8.2 File Processing

Uploaded material is not always deleted immediately after processing. Original file data may be retained where needed for visual review, spreadsheet processing or upload recovery, together with extracted text, metadata and generated outputs, subject to the applicable retention period.

8.3 User Responsibility

Users should download any materials they wish to retain before the retention period expires.

Part C — Planning Intelligence Dataset

13. Data Collection

13.1 Analytical Dataset

Objector.ai may collect anonymised analytical data generated through analyses conducted under Part A. The current platform does not automatically create a separate anonymous intelligence dataset on payment. Ordinary application records remain linked to user accounts and are covered by the Privacy Statement.

13.2 Data Fields

The dataset may include:

  • application type

  • planning authority name

  • postcode prefix only (e.g. “TN13” — not the full postcode or street address)

  • development classification

  • objection ground categories triggered

  • cited planning policy references

  • analysis confidence scores

  • purchase status

  • planning decision outcome, if later voluntarily submitted.

13.3 Personal Data

Where a dataset is created under this section, it is designed to avoid the inclusion of personal data. No names, email addresses, user identifiers, full addresses, or phone numbers are included. It is not possible to identify you or your property from the data stored. This describes the intended anonymised dataset, not the ordinary account-linked application records.

14. Purpose of Dataset

The dataset may be used for:

  • improving platform functionality

  • internal analytics

  • planning research and trend analysis

  • aggregated planning intelligence.

Where published, data will be aggregated and anonymised.

By completing a paid analysis, you consent to the creation of genuinely anonymised records for the purposes described in this section. This does not mean that payment currently creates a separate anonymous record. Only records containing no personal data are outside data subject access or deletion rights under UK GDPR; ordinary account-linked application records remain covered by the Privacy Statement.

Part D — General Terms

15. Nature of the Platform and AI Limitations

15.1 Automated AI System

Objector.ai provides an automated AI-assisted software platform. All outputs are generated by artificial intelligence systems without human review or verification. No output has been checked, approved, or endorsed by a qualified planning consultant, solicitor, or other professional.

15.2 AI Inconsistencies — User Review Required

AI-generated outputs will likely contain some inconsistencies, inaccuracies, omissions, or errors. This is an inherent characteristic of large language model AI systems. Users must carefully review all generated outputs — including objection grounds, policy references, evidence citations, section numbers, and document references — before relying on or submitting them. You must not submit AI-generated outputs without first reading and verifying their content.

15.3 Inconsistencies in Applicant Documents

The platform analyses the planning application documents provided by the applicant and submitted to the planning authority. Where those documents themselves contain errors, inconsistencies, contradictions, or inaccurate information — for example, conflicting figures across different submitted documents — the AI will analyse and report based on what the documents state. Objector.ai is not responsible for inconsistencies or errors that originate within the applicant's own submissions.

15.4 Policy References

The England NPPF uses named policy codes. The platform checks these against its official policy-text register. Local planning policy references are generated and cross-checked using AI and available policy context, and may still be outdated, imprecise or incorrectly applied. Users are responsible for verifying that all policy references are current and accurately cited before submission.

15.4 A Currency of Policy at Time of Analysis
The Toolkit and all Generated Materials reflect planning policy — including the National Planning Policy Framework, local plan policies, and related guidance — as it stood at the time the analysis was carried out. Planning policy may change at any time, including shortly after your analysis is completed, and Objector.ai is under no obligation to monitor such changes or to notify you of them. A subsequent change in planning policy does not affect the validity of your original analysis at the time it was produced, and does not entitle you to a free update or re-run.

15.5 Local and County Planning Policy References

Objection reports produced by the platform may include local and county planning policy references, including local planning authority (“LPA”) local plan policy codes (for example, references such as “Policy EN1” or “Policy LLP38”). These references are generated and cross-checked by AI using available policy context. The platform does not maintain a comprehensive verified or live register of every adopted local or county development plan.

Objector.ai will review the AI models used by the platform at reasonable intervals and update them where reasonably appropriate. AI models may have training-data or knowledge cut-off dates and may not have been trained on local or county planning policies adopted, amended or replaced after those dates. Updating a model does not guarantee that its underlying knowledge includes the latest applicable policies. Although the platform uses available policy context and AI cross-checking, these processes do not guarantee that every policy reference is current, accurate or correctly applied.

As a result: (a) local or county planning policy references cited in any report may not reflect the relevant authority's most recently adopted development plan policies; (b) specific policy code numbers or titles may be inaccurate, outdated, or incorrectly applied; and (c) the platform may not have complete or current information about every relevant authority's adopted development plan.

Users must independently verify all local and county planning policy references against the current adopted development plan documents of the relevant local or county planning authority, available on that authority's official website or planning portal, before relying on or submitting any materials produced by the platform.

Objector.ai accepts no liability for any loss, damage, or adverse planning outcome arising from errors in AI-generated local plan policy code citations.

15.6 Document-Based Analysis Scope

The platform analyses only the planning application documents uploaded by the user. It does not have access to, and does not analyse, statutory consultee responses, internal council assessments, or other documents generated during the planning authority's determination process. Matters such as archaeological assessments, environmental health recommendations, or highways authority consultations may give rise to additional material planning considerations not identified in the platform's analysis. Users are responsible for reviewing the full planning file, including any consultee responses published by the planning authority, to identify any additional grounds that may be relevant to their objection.

16. Acceptable Use

Users must not:

  • upload unlawful, defamatory, or misleading content

  • submit documents unrelated to the planning application

  • reverse engineer the platform

  • scrape or harvest outputs

  • use the service to train competing AI systems

  • resell generated outputs as part of a commercial planning consultancy service.

We may suspend accounts that breach these Terms.

16.1 Shared Analyses

The platform allows registered users to share a copy of a completed analysis with another registered user (“Shared Analysis”). Where you receive a Shared Analysis from another user, you agree that:

  • the Shared Analysis is provided for your personal use in connection with the relevant planning application only

  • you will not re-share the Shared Analysis with further third parties via the platform or by any other means

  • you will not use the materials commercially or represent them as your own independent work product

  • you remain bound by these Terms in full in respect of how you access and use any Shared Analysis

  • the sharing user bears no liability to you for the content or accuracy of the Shared Analysis — you should apply the same verification obligations that apply to directly purchased analyses.

Misuse of a Shared Analysis — including redistribution, commercial exploitation, or use contrary to these Terms — may result in account suspension.

17. Intellectual Property

Users retain ownership of documents uploaded to the platform.

Generated outputs become the user's property upon payment.

Objector.ai retains ownership of the platform software, algorithms, templates, and AI systems.

18. Consumer Rights

Consumers have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.

If you request immediate processing of documents, you consent to immediate performance of the digital service and acknowledge that your right to cancel will be lost once processing begins.

19. Limitation of Liability

To the fullest extent permitted by law, Objector.ai shall not be liable for:

  • indirect or consequential losses

  • loss of opportunity

  • loss of planning outcomes

  • reputational damage.

For paid services, liability is limited to the amount paid for the service.

Nothing excludes liability for fraud, death, or personal injury caused by negligence.

20. Platform Availability

The platform may be temporarily unavailable due to maintenance, upgrades, technical issues, or security incidents.

Objector.ai does not guarantee uninterrupted availability.

21. Termination

We may suspend or terminate accounts that violate these Terms or misuse the platform.

Part E — User Responsibilities

22. User Responsibilities

Users are responsible for ensuring that:

  • uploaded documents relate to the correct planning application

  • the application relates to a planning authority in England

  • the correct application type is chosen (householder, full, or outline)

  • only official applicant-submitted documents are uploaded (not consultee responses, public comments, or third-party representations).

The platform performs automated document, application-form and route checks where supported, but these do not guarantee document authenticity or the accuracy of every user selection. Users remain responsible for selecting the correct application and planning authority.

Incorrect inputs may produce inaccurate outputs.

Objector.ai Limited — Registered in England and Wales (Company No. 16505692)

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

These Terms are governed by the law of England and Wales.

For support: support@objector.ai