Terms of Service

Objector.ai Terms of Use

Version: 5 November 2025

Part A: Service Specification

1. Service Overview

objector.ai Limited (“objector.ai”, “we”, “us”, “our”) provides a DIY toolkit for UK residents to generate planning objection materials. This includes:

  • Document Analysis: Upload and analyse planning documents (PDF, Word, Excel, images) against UK planning policies

  • Objection Letter Generator: Drafts potential objection letters with policy citations

  • Committee Speech Generator: Creates customisable speech scripts for planning committee meetings

  • Councillor Lobbying Videos: Generates narrated MP4 videos with visual slides

  • AI Planning Policy Advisor: Interactive tool for planning policy queries

  • Dashboard with document management and analysis

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1.1 Scope Limitations

At present, objector.ai does not support the following types of planning matters:

  • Outline Planning Applications

  • Applications for Discharge of Conditions

  • Planning Appeals

These categories involve procedural and evidentiary complexities that fall outside the scope of our current toolkit. We may expand support in future versions, but users should seek appropriate professional advice for these cases.

2. Document and File Limitations

  • File Types: PDF, DOC, DOCX, XLS, XLSX, JPG, PNG, ZIP, TXT, TIFF

  • Max File Size: 25MB per file; 40MB total per analysis

  • Max File Count: 50 documents per analysis

  • Unsupported Files: Handwritten, image-only PDFs, corrupted or password-protected files

3. Browser Compatibility

  • Supported browsers: Chrome, Safari, Edge, Firefox.

  • Users are responsible for complying with third-party browser terms.

4. Usage Limits

  • Free Analysis: Max 2 per IP per rolling 24-hour period

  • Video Generation: Max 5 per paid analysis

  • Free Full Analysis for Low Impact Cases:

In cases where our free screening identifies only low-impact objection grounds, we may provide the complete analysis report and objection letter at no charge to support residents who may have limited grounds for objection but still wish to participate in the planning process.

To be eligible for this free service, users must provide a screenshot of their freeanalysis results showing only low-impact findings to support@objector.ai.

This offer is subject to our discretion and available resources, and is intended toensure equitable access to planning participation tools.

Part B: Legal Terms

5. Acceptance of Terms

By using objector.ai, you agree to these Terms of Use and our Privacy Policy. We may update these terms at any time. Continued use constitutes acceptance of any changes.

6. Contracting Party

These terms form a legal agreement between you and objector.ai Limited, registered in England and Wales (Company No. 160505692), with registered address at 11 Lime Tree Walk, Sevenoaks TN13 1YH.

7. Consumer Rights

If you are a consumer, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To cancel, contact support@objector.ai within 14 days of purchase.

8. Use at Your Own Risk

objector.ai is not a regulated legal or planning consultancy. We do not provide legal advice. All content is for informational purposes only and must be independently verified.

9. Disclaimers and Limitations

  • No warranties on accuracy, completeness, or success of objections

  • No liability for losses, legal costs, or reliance on AI-generated content

  • Subject to Clause 15 (Monetary Limitation of Liability)

10. Indemnity

You agree to indemnify objector.ai against any claims, damages, or legal costs arising from your use of the service, including third-party claims related to uploaded or generated content.

10.1 Policy Verification and Liability

10.1.1 User Responsibilities for Policy Verification

  • Independent Verification Required: You must independently verify all policy references, exact wording, and current validity before using them in objections.

  • Policy Status Checking: Local Development Plans (LDPs), Local Plans, and Supplementary Planning Documents may be quashed by courts, superseded, withdrawn, or under review.

  • Exact Wording Responsibility: Our AI provides policy principles only. You must obtain the exact policy text from authoritative sources.

  • Currency Verification: Planning policies change regularly. You are responsible for verifying that referenced policies are current and legally valid.

10.1.2 Examples of Policy Validity Issues

  • Local Development Plans quashed by High Court (e.g., Wrexham LDP quashed September 2025)

  • Policies superseded by newer versions or frameworks

  • Supplementary Planning Documents withdrawn or under review

  • Policy numbering or section references changed in updated documents

10.1.3 Limitation of Liability

Objector.ai accepts no liability for objection failures, legal costs, or adverse outcomes resulting from the use of outdated, invalid, inaccurate, or superseded policy references. Users assume full responsibility for verifying policy validity and obtaining accurate policy quotations from authoritative planning authorities.

10.1.4 Recommended Best Practices

  • Prioritise national policies (e.g., NPPF, PPW, SPP, SPPS), which are generally more stable than local policies

  • Contact local planning authorities to confirm current policy status

  • Review planning authority websites for the most up-to-date policy documents

  • Consider professional planning consultation for complex or high-impact cases

11. Acceptable Use

  • You must not use the service to upload or distribute unlawful, harmful, or infringing content. You must not reverse engineer, copy, or exploit the service for commercial or competitive purposes.

12. Intellectual Property

You retain ownership of uploaded documents. Generated content becomes your property upon payment. objector.ai retains all rights to its software, algorithms, and methodology.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, internet outages, or government actions.

14. Claims Notification

Any legal claims must be notified to support@objector.ai within three years of the event giving rise to the claim.

15. Monetary Limitation of Liability

  • Paid Services: Liability is capped at the amount paid

  • Free Services: No monetary liability

This does not limit liability for fraud, death/injury, or non-excludable consumer rights

16. Termination

We may suspend or terminate accounts for violations of these terms, including uploading false documents or making defamatory statements about objector.ai.

17. Governing Law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

18. Contact

  • Email: support@objector.ai

  • Postal: 11 Lime Tree Walk, Sevenoaks TN13 1YH

We aim to respond within 1 working day (max 48 hours).